Our support link alarm provides help at the touch of a button 24 hours a day, 365 days a year, providing safety, security and peace of mind.
The alarm consists of a base alarm unit which is connected to your telephone landline, and a pendant which you wear. In an emergency, by pressing the pendant a call is raised to summon help.
The alarm has been designed to be simple and easy to use. The base alarm unit is discrete and unobtrusive and the pendant is small and lightweight and can be worn around the neck or wrist. You can use the pendant anywhere in your home and in the garden.
If you get into difficulties, by pressing the pendant a call is activated through the alarm unit to our call centre where a friendly, trained operator will talk to you and contact family, friends or the emergency services if needed, on your behalf – all the while offering advice and reassurance until someone gets to you.
Our call centre has the highest level of accreditation from our industry body the Telecare Services Association, so you can be assured that your call will be answered promptly and with the highest level of care, professionalism and confidentiality.
We also have a response service which means we can provide a physical response from a member of the team in emergencies. Our responders are fully trained, compassionate and caring professionals who will be there to provide help after a fall.
I was in the garden last summer when I started with horrendous pains in my chest and began to feel dizzy. I was having a heart attack. Thankfully I was wearing my pendant and I raised the alarm for help. The advisor called for an ambulance which came quickly and also alerted my family who soon joined me at the hospital. I know using my pendant saved my life!Mr Jones
My Support Link Alarm is a real comfort to me and my family, I feel happier at night and when my son is on call or away on business, it’s reassuring to know there is someone to turn to if I need help.Mrs McCormack