For repairs that are our responsibility, our promise is to 'fix it'. This means in one visit where possible, at a time which is convenient to you, or as soon as we can and so it is unlikely to need repairing again.
All repairs should be reported to our Home Support Team. There are many ways you can contact us; please see below.
Emergencies are those which put someone's health, safety or security at immediate risk, or seriously affect the structure of the building, such as a fire, major electrical faults, broken door locks or floods.
In the event of a fire, dial 999, then call us on 01270 506200.
In the event of a gas leak, contact The National Grid Gas Emergency Services immediately on 0800 111 999. Then call us on 01270 506200
In the event of an emergency repair, call us immediately on 01270 506200 to report it. Calls to this number outside working hours should be strictly for emergencies only.
Report a repair now using your account to tell us exactly where the repair is required!
Text the details of the repair to 07903 009002 please start your text with the word REPAIR
Call our Home Support Team on 01270 506200 (between 8.30am - 5.00pm Monday - Friday)
Write to us at Home Support Team, Wulvern House, Electra Way, Crewe, CW1 6GW
Visit Wulvern House, Electra Way, Crewe, CW1 6GW (between 8:30am - 5.00pm Monday - Friday)