health and safety

At Wulvern we are committed to providing safe homes and safe services.

You can be confident that we take your health, safety and welfare very seriously, where this is under our control. We have comprehensive training plans in place to ensure our staff are equipped with the skills to work and act in a safe manner at all times. We will carry out a full health and safety audit of our operations to ensure we constantly improve the way we work, we review health and safety on a monthly basis across the organisation.

Gas safety in your home

What do I do if I smell gas?

• Switch off the gas at the meter  
• Ring National Grid Gas Emergency Services immediately on Free Phone 0800 111 999
• Ventilate the room by opening windows
• Do not use naked light or electrical equipment
• Contact Wulvern Customer Services on 01270 506200

What does Wulvern to do to ensure my safety?
We have a duty to check your heating appliances every 12 months following which we will issue you with an annual Landlords Gas Safety Certificate (CP12).

Useful tips for gas safety

• Switch off the gas at the meter  
• Ring National Grid Gas Emergency Services immediately on Free Phone 0800 111 999
• Ventilate the room by opening windows
• Do not use naked light or electrical equipment
• Contact Wulvern Customer Services on 01270 506200

Electrical safety in your home

How do I switch off the electricity safely?
Via the Main Switch. The main switch allows you to turn off the electricity supply to your electrical installation. Some electrical installations have more than one main switch, e.g. If your house is heated by electric storage heaters, you may have a separate consumer unit to supply them. The consumer unit should be easily accessible, so do find out where the main switch(es) are in order to turn the electricity off in the event of an emergency.

I think a fuse may have blown and now all of my electricity is off. Why?
Circuit Breakers. Circuit beakers are automatic protection devices fitted in the consumer unit which switch off a circuit in the event of a short circuit, an overload or fault to earth. Circuit breakers are similar in size to fuseholders, but give more precise protection than fuses. When they ‘trip’, you can simply reset the switch, having first identified and corrected the fault.

What does Wulvern do to ensure my safety?
All of our electricians are fully qualified to carry out electrical work within your home.

Useful tips for gas safety

• Do not dry clothes on an electric heater. Water can drip onto live parts which is articularly hazardous, and could cause an electric shock or fire. Many electrical haters have ventilation slots to prevent overheating. If these slots are covered the appliance could overheat and catch fire, or if water drips in there is a risk of electric shock.
• Keep cables out of the way. Flexible cables trailed under the carpets, rugs or across walkways are not only a major trip hazard, but a potential fire risk. Repeated stretching and treading on the cable may damage the cable insulation.
• Never drill holes or fix nails into walls or partitions without knowing what is hidden behind them.
• Walls and partitions conceal electrical cables and gas and water pipes. Drilling into a live cable is dangerous and could cause electrical shock, burns or even a fire. A cable and metal detector will help identify the presence of concealed cables and metal pipes. In modern electrical installations, cables normally run in a straight line, either horizontally or vertical, to an accessory such as a switch or socket. Cables may also run in a zone within 150mm from the top of the wall or partition or in a zone within 150mm of an angle formed by adjoining walls or partitions.
• Do not overload sockets with adaptors containing too many plugs.

Asbestos safety in your home

What do I do if I suspect I have asbestos in my home?
You should ring our Asbestos Surveyor, on 01270 506200, who will be able to assist you. You should not attempt to remove it yourself or touch it.
 
What does Wulvern do to ensure my safety?
We work to manage Asbestos Containing Materials (ACMs) in our properties to prevent exposure to asbestos fibres as detailed in the Control of Asbestos Regulations 2006. This includes the effective identification, management and control of risks associated with ACMs, and to ensure that suitable and sufficient records of asbestos are established and properly maintained.
 
We also undertake effective risk assessment to provide appropriate information to those affected including employees, contractors and tenants, and also ensure that a management plan is in place for the effective identification, management and/or removal of ACMs.
 
This applies throughout Wulvern services, where any work is undertaken which is likely to disturb or cause contact with ACMs.
 
Our trade teams receive regular training on the identification and management of Asbestos.

Call Wulvern Customer Services on 01270 506200 we are here to help