involving customers

Wulvern is committed to involving our customers in shaping every aspect of our service. We understand that when changes need to be made the best people to advise us are the customers themselves. That’s why we’re not just listening to customers’ suggestions we’re pioneering new ways for customers to get involved.

Our customer involvement programme focuses on engaging customers to ensure that we deliver an excellent service, responding to their needs.

Our active4age panel has been helping to improve the quality of life of older customers. This panel has been meeting regularly giving their feedback on a variety of issues facing this specific customer group.

The Tenants Scrutiny Panel has been learning about our repairs service, finance and new developments. Wulvern’s in-house magazine, Homewords, received a boost with input from the newly created Homewords Editorial Panel made up- from Wulvern customers.

In a bold move, Wulvern also invited customers to help interview candidates for jobs within the organisation. Full training was provided and the process was extremely successful. We would now like more customers to come forward who would be interested in getting involved in this way.

There are many ways customer can get involved including:

• active4age Panel
• Contributing to our Wulvern Disability Action Plan
• Gender Equality Scheme
• Equality and Diversity Strategy
• Respect Panel
• Tenants Scrutiny Panel
• Customer Forums
• Events
• Annual General Meeting
• Mystery Shopping
• Customer Involvement Panel
• Contributing to Newsletters
• Neighbourhood Surgeries
• Estate Walkabouts
• Focus Groups
• Residents Associations   
• Surveys
• Board Membership
• Homewords and Your Call Editorial Panel

What would you like to see? Tell us how you would like to get involved.get in touch and get involved

If you are interested in getting involved please contact either:

Gill Allen, Customer Involvement Manager

Tel 01270 503588 or email gillian.allen@wulvernhousing.org.uk

Amanda Gott, Customer Involvement Co-ordinator

Tel 01270 503621 or email amanda.gott@wulvernhousing.org.uk.