customer publications

These are all available for you to pick up at our Wulvern shops and our Head Office. Alternatively you can click on the links below to download a pdf copy. If you would like a copy of any of these leaflets, policies or publications sent out to you, or require the information on tape, in large print, in Braille or in other languages, please ring Customer Services on 01270 506200 option 4, and we will happily sent it out to you.

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	Your Tenant Handbook Your tenant handbook provides you with information and advice to help you live in your home. read more...
	Our Service Promise At Wulvern we aim to provide you with an excellent service, to do this we promise to place our customers at the heart of everything we do. read more...
	Comments, Compliments and Complaints We aim to provide high quality services to our customers. In order to achieve this, we need to know what customers think about the services we provide. read more...
	Paying Compensation to You This leaflet outlines the different circumstances where we may pay compensation to you. read more...
	Customer Involvement Strategy Wulvern believe that you, our customers are the experts when it comes to their homes, neighbourhoods and the services they receive. read more...
	Repairs Promise For repairs that are our responsibility, our promise is simply to ‘Fix It’. read more...
	Making Alterations to Your Home Application form to seek permission for home improvements and alterations read more...
	Health and Safety Leaflet At Wulvern we are committed to providing safe homes, safe services and to supporting tenants to live safe and healthy lives. read more...
	Aids and Adaptations leaflet Do you struggle to get up the stairs or out of the bath? Wulvern are here to help! read more...
	Guide to Managing Your Tenancy This leaflet gives a summary of your tenancy agreement to assist you in managing your tenancy and understanding your rights and responsibilities. read more...
	How to Pay Your Rent There are many easy ways to pay your rent simply choose the method that suits you! read more...
	Your new home Our staff are here to ensure the move into your new home is a smooth and enjoyable experience and that you get off to the best possible start with Wulvern read more...
	Housing Benefit Advice leaflet It is possible that when you accept your Wulvern tenancy you will be eligible for housing benefit. read more...
	Anti Social Behaviour Policy This document is a summary of our policy and procedures for dealing with Anti Social Behaviour. read more...
	Rent Arrears leaflet We’ll explain to you the different ways you can pay your rent. read more...
	active4age emergency alarm leaflet Bringing you independence and peace of mind 24 hours read more...
	Over 50's Horse Riding leaflet Wulvern has teamed up with Age Concern Cheshire to offer the opportunity of horse riding to people who are aged over 50. read more...
	active4age emergency alarm FAQ's and application form read more...
	Your Call Winter Edition Wulvern's magazine for active4age customers read more...
	Homewords Summer Edition Read all the latest news and events from Wulvern in our quarterly customer magazine read more...
	Wulvern promises Letting you know what you can expect from us May 2010 read more...
	Wulvern's Corporate Plan 2009 This plan sets out our corporate priorities of growth, sustainability and improvement. It also tells you how we are going to manage the business over the next few years. read more...
	Wulvern's Annual Report 2009 Wulvern’s annual review and accounts 2008/09 read more...
	Wulvern Corporate Plan 2008 - 2013 This is Wulvern corporate plan for the period 2008 - 2013 read more...